Vermont Tourism Resilience Exchange Virtual Series

In early 2021, the Vermont Tourism Summit hosted a two-part virtual series geared towards Vermont's tourism industry professionals. The series was in support of the Annual Summit, held November 17 & 18, 2021. The virtual series brought together businesses from different segments of the hospitality industry from around the state to share their experiences from the past year navigating COVID as a tourism business.

Part 1: Lodging Properties & Event Venues (Offered February 10, 2021; recording available below!)
Part 2: Attractions (Offered April 5, 2021; recording available below!)

Part 1: February 10, 2021, 12:00pm - 1:30pm ET
Lodging Properties & Event Venues

Learn how the lodging segment of Vermont's tourism industry has weathered the COVID storm. What strategies have evolved as we have moved through the pandemic, and will continue as best practices going forward? We’ll focus on the customer experience, financial initiatives, and future projections.

Presenters: Joe Carton, Westport Hospitality; Laura Conti, Mountaintop Inn & Resort; Courtney Lowe, Woodstock Inn & Resort
Moderator: Sarah Morris, Basin Harbor
Sponsor Remarks: Heather Pelham, Vermont Department of Tourism & Marketing

Part 2: April 5, 2021, 12:00pm - 1:30pm ET
Attractions

Learn how Vermont's attractions have weathered the COVID storm. What strategies have evolved as we have moved through the pandemic, and will continue as best practices going forward? We’ll focus on the customer experience, financial initiatives, and future projections.

Presenters: Samantha Lacasse, Ben & Jerry's; Trish Palao, Montshire Museum of Science; Josh Palace, Spirit of Ethan Allen; John Tunnicliffe, King Arthur Baking Company
Moderator: Amy Spear, Vermont Attractions Association and Vermont Chamber of Commerce